Bibliocommons FAQ

Registration and Username Questions

Why do I have to register?

Since the new catalog is a new service the library is providing, patrons need to be aware of and agree to the Terms of Use. This is why you need to register. During registration you will also be prompted to select a username, which can be used to login going forward. However, you can still login with your library card if you prefer.

Who is this BiblioCommons company? I just want to check my holds. Why do I have to agree to this?

BiblioCommons is the company that provides the catalog software and links recommendations and suggestions from readers and librarians around the world. Since it is a new service, we want patrons to be aware of the new service. If you want to continue to use the old catalog, it’s still available at www.pueblolibrary.org but we would be happy to share some of the interesting aspects of the new catalog whenever you might have time.

Why do I have to create a username? I can’t ever remember it, and I already have my barcode memorized.

You can login with your username or your library card number, it’s up to you. The reason we require all users to select a unique username is because the new catalog has additional optional functionality, like commenting on books and keeping track of your reading on shelves. And to support this, we need all users to create a username. You will not be able to make your username your library card number, this is a security feature.

Why can’t my daughter (or son) enter a username?

In the United States, children under 13 are not allowed to enter free-text on websites without parental approval (per COPPA: the Child Online Privacy Protection Act). Currently, we do not have an option to ensure parental approval, so we came up with the color/animal/number format for usernames, but we hope to provide other options in the future. Once a child turns 13, he or she will be able to select a username and have other free-text options available.

How do I unregister from BiblioCommons? I don’t want to use this third party service anymore.

Please provide your username and library card number, and then I can have someone at the library unregister your BiblioCommons account. We will notify you when the task is complete.

Questions about Functionality Users Can’t Find in the New Catalog

What happened to my lists?

It is still available in our classic catalog at www.pueblolibrary.org. You can print or email the list on the old catalog and recreate it in the new catalog on the For Later shelf under the My PCCLD menu.

What happened to renew all?

We hope to have this functionality soon. However, in the meantime, you can select all per page by clicking on “Select 1-25” and clicking renew, and then moving to the next page.

I can’t figure out where to renew?

Answer: There are two ways you can navigate to your Checked Out page to make renewals:

  • Hover over the ‘My PCCLD' tab, and click on ‘Checked Out’.
  • Click on the ‘My PCCLD' tab, and then select “Next due” or “Total Items” under Checked Out.

Once you are on your Checked Out page, use the checkboxes to select the desired titles and click on ‘Renew’.

Why did you change the catalog at all? The old one was fine.

We want to provide the best services possible to our community. The new catalog has a much better search, provides the option for users to keep track of their reading and allows users to discover titles in new ways.

I don’t like all this extra stuff in the catalog. I just want it to work—the library shouldn’t be like Facebook with all these bells and whistles.

We are sorry if you haven’t been pleased with the new catalog. The new features are optional. You don’t need to use shelves or read other users’ reviews - although many of our users are finding these new features quite useful. If you only want to use the catalog to place holds and renew your Check Outs, you can use it simply for that and ignore all the new functionality.

Privacy Questions

I don’t like that my data is being shared with everyone else. I thought the library was supposed to keep our information private?

We absolutely agree with you that the library must protect the privacy of patrons. To clarify, none of your checked out history is ever shared with other patrons.

If you chose to add titles to your virtual shelves or lists or share ratings and you allow those activities to be public, then other patrons will see your recommendations, but you can also make all your personal record keeping completely private. We are in an era of sharing and social media, and if you do want to participate, there are many different options in place for patrons that want to participate but also want to keep certain personal record keeping private:

  • You can select an anonymous username
  • You can change the privacy settings for your shelves
  • You can make select items private as you add titles or comments

Questions About Inappropriate Content

How is the library going to prevent people from adding inappropriate comments to the catalog? Does the library review all of the comments that are added?

There is a low incidence rate of inappropriate comments being added to the catalog, as all content that users add to the catalog is associated with their library card. The library doesn’t review any of the comments that are added, rather there is a community moderation model in-place. If you see something inappropriate you can click on the ‘report this’ link. When 3 separate users flag this, the comment is automatically removed and reviewed against the Terms of Use of the catalog.

I found an inappropriate comment, the library should remove it.

A community moderation model is used on the new catalog. You are able to click on the ‘report this’ link to report anything you think is inappropriate. When 3 separate users flag this, the comment is automatically removed and reviewed against the Terms of Use of the catalog.

 

Registration and Username Questions

Why do I have to register?

Since the new catalog is a new service the library is providing, patrons need to be aware of and agree to the Terms of Use. This is why you need to register. During registration you will also be prompted to select a username, which can be used to login going forward. However, you can still login with your library card if you prefer.

Who is this BiblioCommons company? I just want to check my holds. Why do I have to agree to this?

BiblioCommons is the company that provides the catalog software and links recommendations and suggestions from readers and librarians around the world. Since it is a new service, we want patrons to be aware of the new service. If you want to continue to use the old catalog, it’s still available at www.pueblolibrary.org but we would be happy to share some of the interesting aspects of the new catalog whenever you might have time.

Why do I have to create a username? I can’t ever remember it, and I already have my barcode memorized.

You can login with your username or your library card number, it’s up to you. The reason we require all users to select a unique username is because the new catalog has additional optional functionality, like commenting on books and keeping track of your reading on shelves. And to support this, we need all users to create a username. You will not be able to make your username your library card number, this is a security feature.

Why can’t my daughter (or son) enter a username?

In the United States, children under 13 are not allowed to enter free-text on websites without parental approval (per COPPA: the Child Online Privacy Protection Act). Currently, we do not have an option to ensure parental approval, so we came up with the color/animal/number format for usernames, but we hope to provide other options in the future. Once a child turns 13, he or she will be able to select a username and have other free-text options available.

How do I unregister from BiblioCommons? I don’t want to use this third party service anymore.

Please provide your username and library card number, and then I can have someone at the library unregister your BiblioCommons account. We will notify you when the task is complete.

Questions about Functionality Users Can’t Find in the New Catalog

What happened to my lists?

It is still available in our classic catalog at www.pueblolibrary.org. You can print or email the list on the old catalog and recreate it in the new catalog on the For Later shelf under the My PCCLD menu.

What happened to renew all?

We hope to have this functionality soon. However, in the meantime, you can select all per page by clicking on “Select 1-25” and clicking renew, and then moving to the next page.

I can’t figure out where to renew?

Answer: There are two ways you can navigate to your Checked Out page to make renewals:

  • Hover over the ‘My PCCLD' tab, and click on ‘Checked Out’.
  • Click on the ‘My PCCLD' tab, and then select “Next due” or “Total Items” under Checked Out.

Once you are on your Checked Out page, use the checkboxes to select the desired titles and click on ‘Renew’.

Why did you change the catalog at all? The old one was fine.

We want to provide the best services possible to our community. The new catalog has a much better search, provides the option for users to keep track of their reading and allows users to discover titles in new ways.

I don’t like all this extra stuff in the catalog. I just want it to work—the library shouldn’t be like Facebook with all these bells and whistles.

We are sorry if you haven’t been pleased with the new catalog. The new features are optional. You don’t need to use shelves or read other users’ reviews - although many of our users are finding these new features quite useful. If you only want to use the catalog to place holds and renew your Check Outs, you can use it simply for that and ignore all the new functionality.

Privacy Questions

I don’t like that my data is being shared with everyone else. I thought the library was supposed to keep our information private?

We absolutely agree with you that the library must protect the privacy of patrons. To clarify, none of your checked out history is ever shared with other patrons.

If you chose to add titles to your virtual shelves or lists or share ratings and you allow those activities to be public, then other patrons will see your recommendations, but you can also make all your personal record keeping completely private. We are in an era of sharing and social media, and if you do want to participate, there are many different options in place for patrons that want to participate but also want to keep certain personal record keeping private:

  • You can select an anonymous username
  • You can change the privacy settings for your shelves
  • You can make select items private as you add titles or comments

Questions About Inappropriate Content

How is the library going to prevent people from adding inappropriate comments to the catalog? Does the library review all of the comments that are added?

There is a low incidence rate of inappropriate comments being added to the catalog, as all content that users add to the catalog is associated with their library card. The library doesn’t review any of the comments that are added, rather there is a community moderation model in-place. If you see something inappropriate you can click on the ‘report this’ link. When 3 separate users flag this, the comment is automatically removed and reviewed against the Terms of Use of the catalog.

I found an inappropriate comment, the library should remove it.

A community moderation model is used on the new catalog. You are able to click on the ‘report this’ link to report anything you think is inappropriate. When 3 separate users flag this, the comment is automatically removed and reviewed against the Terms of Use of the catalog.